All Oak Firewood is committed to providing high-quality firewood products. Please review the following terms and conditions regarding returns and refunds:
• Eligibility for Return: Returns are accepted within 30 days from the date of delivery to the customer. All products must be returned in the original condition and quantity in which they were delivered.
• Return Fee: A 20% deduction from the total purchase amount will be applied to cover handling and restocking costs. The remaining balance will be refunded to the original method of payment.
• Condition of Returned Goods: Firewood that has been used, altered, or damaged after delivery is not eligible for a return or refund.
• Return Process: To initiate a return, please contact our customer support team at
info@oak-firewood.com.
We will provide detailed instructions to ensure the proper handling of your return.
• Additional Information: All Oak Firewood reserves the right to refuse returns that do not meet the above conditions.
If you have any questions or need further assistance, please contact us and our team will be happy to help you.